Legal and Privacy
Refund Policy
NexMailPro provides subscription-based SaaS email validation and verification services. This policy explains when refunds may be requested and how refund reviews are handled.
Last updated: May 05, 2026
1. Overview
NexMailPro provides subscription-based SaaS email validation and verification services for customers who need to validate individual email addresses, clean bulk lists, and use email verification workflows through the dashboard or API.
This Refund Policy explains when a refund may be requested, how refund reviews are handled, and how approved refunds are processed. NexMailPro is operated by SECORAX TECHNOLOGIES SDN. BHD.
2. Refund eligibility
Customers may request a refund within 14 days of the original purchase date, subject to Paddle's refund policy and applicable consumer protection laws.
Initial purchase window
The refund request must relate to the original purchase of the affected subscription or service and must be submitted within 14 days of that purchase.
Verified technical issue
Our support team may review account, billing, and usage details to help process the request in line with Paddle's refund policy.
3. Refund restrictions
Refund requests may be denied or limited where the account activity involves policy violations, abusive use, spam-related activity, fraudulent activity, excessive or harmful platform usage, unauthorized email list processing, or misuse of the platform.
- Requests connected to spam, fraud, abuse, or prohibited activity.
- Use of email lists that you are not authorized to process.
- Excessive or harmful verification usage that creates service, compliance, or security risk.
- Account suspension, restriction, or termination caused by misuse of NexMailPro.
- Requests based only on a change of mind after the service has been available or used.
4. Subscription renewals
Subscription renewal refund requests are reviewed in line with Paddle's refund policy, applicable consumer protection laws, and the customer's billing history. Customers are responsible for reviewing subscription terms, renewal dates, and account settings before a renewal payment is processed.
If you no longer need a subscription, cancel or change your plan before the renewal date shown in your account or billing records.
5. Abuse and prohibited usage
Customers must only verify email addresses they are authorized to process. NexMailPro may deny refund requests tied to abusive use, unauthorized data processing, spam-related activity, or attempts to bypass service limits or security controls.
Validation results are intended to support legitimate email hygiene and deliverability workflows. They must not be used to support unlawful, deceptive, or harmful activity.
6. How to request a refund
Refund requests must be submitted to [email protected]. Include enough information for our support team to review the request.
| Include | Why it helps |
|---|---|
| Account email | Helps us find the affected NexMailPro account or workspace. |
| Invoice or payment reference | Helps us identify the purchase and payment processor record. |
| Technical issue details | Helps support verify the issue and review troubleshooting history. |
| Relevant dates | Helps confirm whether the request is within the eligible review window. |
7. Refund review timeline
Refund reviews may take up to 3 business days after we receive the request and the information needed to evaluate it.
We may ask for additional details, account verification, screenshots, or troubleshooting information before making a decision.
8. Payment processor handling
Payments and refunds may be processed through Paddle or another third-party payment provider. Payment processor fees and refund processing may be handled according to the rules of the payment provider.
Approved refunds are typically returned to the original payment method when supported by the payment provider. Processing times may vary by bank, card network, wallet, or payment platform.
9. Contact
For refund questions, eligibility reviews, or billing support, contact us at: